Shipping & Returns

1. Shipping Eligibility

We ship only to destinations where we can lawfully and operationally fulfill the particular order. Eligibility may depend on the product, destination, age or identity requirements, and applicable carrier restrictions. A product listing does not mean that shipment to every location is permitted.

The shipping options available for an eligible order are presented before the order is submitted. An unavailable destination must not be treated as eligible merely because an address can be entered. International shipping is not offered unless we expressly make it available for the particular order.

2. Processing and Shipment Timing

An order-specific shipment estimate, when provided before purchase, governs when we expect to hand the order to the carrier. Shipment means transfer of the goods to the carrier, not merely creation of a shipping label. Carrier transit time starts afterward and is separate from order processing.

We accept an order only when we have a reasonable basis to meet the stated shipment timeframe. When no shipment timeframe is clearly stated before purchase, we will ship within 30 days after receiving a properly completed order, or provide the delay/cancellation process described below. The 30-day rule is a fallback, not an extension of a shorter shipment promise already made to you.

A properly completed order includes the payment or payment authorization and the information needed to process and ship it. Verification, an internal processing status, weekends, or holidays do not automatically extend a promised or legally required shipment deadline.

3. Delays and Unshipped Orders

If we learn that we cannot meet the applicable shipment deadline, we will notify you without waiting for a complaint and no later than that deadline. The notice will identify a revised shipment date supported by available information, or explain why we cannot give one. It will explain how to agree to the delay or cancel the unshipped portion for a full refund.

We will obtain the agreement required by law before continuing beyond the applicable deadline. We do not treat silence as permission for an indefinite or further delay. When required consent is not obtained, a valid delay-cancellation request is received, or we determine that we cannot fulfill the order, we will cancel the affected unshipped portion and issue the refund required by law.

This process applies even though ordinary sales are final. No carrier confirmation is needed for goods we never handed to a carrier. We do not substitute store credit for a legally required monetary refund.

4. Shipping Methods, Costs, and Tracking

Eligible methods and charges are disclosed during ordering. We do not promise a particular carrier unless the selected method expressly identifies one. Tracking information, when available, will be provided using the contact details associated with the order.

Carrier delivery estimates are estimates unless a specific guarantee is expressly offered. Weather, service interruptions, or other delays may affect transit. This statement does not excuse our own failure to ship, remove a disclosed guarantee, or eliminate mandatory consumer rights.

5. Address and Recipient Information

Provide complete and accurate address and recipient details before submitting an order. Request an address correction promptly if needed. We cannot guarantee a change once fulfillment or shipment has begun.

A customer-supplied address error, refusal of delivery, or failure to complete a disclosed delivery requirement may affect the available resolution. Any reshipment and additional charge must be disclosed and agreed to; we do not automatically charge an undisclosed reshipment fee. Packages returned by a carrier as undeliverable are not ordinary customer returns. We review them without overriding any legally required remedy.

6. Age and Delivery Verification

The Services are intended for individuals 21 or older. Additional age, identity, location, signature, or delivery verification may apply where required for an order. A website age acknowledgement does not replace required transaction or delivery verification. No customer may bypass a required verification by using another person's identity or an ineligible destination.

7. Damage on Arrival

To request a refund for damage, contact us and provide proof of the damage. Include the order number, a description, and clear photographs of the item and, when available, the packaging and shipping label. Other reliable evidence may be considered when photographs alone do not show the problem.

Report the issue promptly after discovering it and preserve reasonable evidence. We do not impose an undisclosed 24-hour or 48-hour cutoff. Do not continue using an item you believe is unsafe merely to demonstrate a problem, and do not return or mail it to us. We handle an eligible claim through documentation rather than a routine product return.

8. Nonreceipt and Carrier Confirmation

If you did not receive a shipment, contact us with your order number and tracking information. A nonreceipt refund under our ordinary policy requires confirmation by the carrier or delivery entity that the goods were lost, misdelivered, or otherwise not delivered to the agreed destination. Confirmation may consist of the carrier's documented investigation, case response, or reliable official tracking finding. We may obtain this confirmation directly from the carrier.

A customer's statement alone or an unexplained delay does not automatically establish refund eligibility. A "delivered" scan also does not prevent investigation of a claimed delivery error. We will review relevant evidence, assist with the carrier inquiry where appropriate, and comply with any legal remedy that does not depend on carrier confirmation. We will not use a carrier's lack of response to postpone a legally due remedy indefinitely.

9. No Returns or Exchanges

We do not accept product returns or exchanges, including unopened items. Do not send goods to our business mailing address. A refund for a verified qualifying claim is not conditioned on an ordinary return shipment.

The final-sale policy covers preference changes, mistaken selections by the customer, taste or aroma preferences, and dissatisfaction with an individual experience when the order was accurately described and correctly fulfilled. It does not eliminate nonwaivable rights relating to damaged, unsafe, recalled, incorrect, or other legally nonconforming goods.

10. Refunds and Mandatory Rights

Refund eligibility, amounts, processing, and cancellation rights are described in our Refund & Cancellation Policy. Any mandatory refund, warranty, or consumer remedy takes priority over a conflicting final-sale restriction. These policies do not require a customer to waive a lawful payment dispute.

11. Contact Shipping Support

TEXAS OIL & GAS
Operated by Texas Oil & Gas Collective LLC
Phone: 832-301-5775
Email: DRAY@txog.shop
Business mailing address: 5900 Balcones Dr, Ste 100, Austin, TX 78731, United States

Include your order number when available. Do not email passwords, complete card numbers, or card security codes. The mailing address is for correspondence, not product returns or walk-in pickup.